Domestic Shipping Policy
Shipment processing time
All orders are processed within 3.
Shipping rates and delivery estimates
|Shipment method||Estimated delivery time||Shipment cost|
|Local Delivery||1-3 business days||£0.0|
|Royal Mail Signed For® 2nd Class||3-5 business days||£3.90-£8.00|
|International Tracked & Signed||5-7 business day||£6.85-£30.70|
*See Royal Mail website for details https://www.royalmail.com/sending/uk/signed-for-2nd-class
Local Delivery and Store Pick Up
Local delivery is only available to the following postcodes: DA1 5*, DA1 4*, DA1 3*, DA1 2*, DA1 1*, DA1 6*, DA1 7*, DA1 8*, DA1 9*, DA2 1*, DA2 2*, DA2 3*, DA2 4*, DA2 5*, DA2 6*, DA2 7*, DA2 8* and DA2 9*.
For store pick-up please book an appointment by contacting us on email@example.com or though out appointment page: https://books.nuckley.me.uk/appointments/
Shipment to P.O. boxes or APO/FPO addresses
We will not ship to P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
We will send you tracking numbers and shipping confirmation as applicable.
Customs, duties, and taxes
Nuckley Rare Books is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Nuckley Rare Books is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We will ship to the following countries within Europe and Royal Mail World Zone 1 including the following; Albania, Denmark (EU), Kyrgyzstan, Russia, Andorra, Estonia (EU), Latvia (EU), San Marino, Armenia, Faroe Islands, Liechtenstein, Serbia, Austria (EU), Finland (EU), Lithuania (EU), Slovakia (EU), Azerbaijan, France (EU), Luxembourg (EU), Slovenia (EU), Azores (EU), Georgia, Macedonia, Spain (EU), Balearic Islands (EU), Germany (EU), Madeira (EU), Sweden (EU), Belarus, Gibraltar (EU), Malta (EU), Switzerland, Belgium (EU), Greece (EU), Moldova, Tajikistan, Bosnia Herzegovina, Greenland, Monaco (EU), Turkey, Bulgaria (EU), Hungary (EU), Montenegro, Turkmenistan, Canary Islands, Iceland, Netherlands (EU), Ukraine, Corsica (EU), Irish Republic (EU), Norway, Uzbekistan, Croatia (EU), Italy (EU), Poland (EU), Vatican City State, Cyprus (EU), Kazakhstan, Portugal (EU), Czech Republic (EU), Kosovo and Romania (EU), and countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.
Nuckley RareBooks will not ship items over 2kgs to Royal Mail World Zone 2 which is the following;
Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People’s Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa
Countries that are subject to sanctions
The UK Government’s dedicated sanctions website https://www.gov.uk/guidance/uk-sanctions provides useful information, including links to relevant information, published by the United Nations (UN) and the European Union (EU).
Over recent years these countries have included those listed below. However, the list changes and you should check a country’s status before ordering.
Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. ;If you need to exchange it for the same item, send us an email at email@example.com. and send your item to: 27 West Hill, Dartford, Kent, DA1 2EL, United Kingdon.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 27 West Hill, Dartford, Kent, DA1 2EL, United Kingdon.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.